Make 'Don't show this again' action intuitive for users
complete
H
Hamish Loveday
Since implementing Eesysoft on our Blackboard Ultra service, we've had a lot of feedback asking for it to be easier to make pop-ups go away and stay away. I've observed that many users have been clicking on the 'do not show again' tick box, then clicking away from the pop-up to make it close, rather than using the 'X'. This means that the pop-up comes back again, much to their annoyance and they don't understand why.
Monica Dancel
Hi Hamish - Thank you for this great suggestion. It's similar to one we received from another customer as well - https://feedback.eu.pendo.io/app/#/case/91363. We realize that this is an ongoing frustration for end users so we are already working to reduce the number of clicks it takes to not show a message again.
H
Hamish Loveday
Hi Monica
Good to know it's on the radar :)
Monica Dancel
Definitely on the radar! We certainly don't want to make it difficult for your staff and students to interact with the messaging. Please keep the great feature requests and suggestions coming!